Privacy
Privacy Policy
Last updated February 01, 2026
This Privacy Notice for PatientQ Inc ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share your personal information when you use our services, including when you visit patientq.io or engage with us in other related ways.
Questions or concerns? Contact us at support@patientq.io.
Summary of Key Points
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.
Do we process any sensitive personal information? No. We do not process sensitive personal information.
Do we collect any information from third parties? No. We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
How do we keep your information safe? We have organizational and technical processes in place to protect your personal information. However, no electronic transmission over the internet can be guaranteed 100% secure.
1. What Information Do We Collect?
Personal information you disclose to us
We collect personal information you voluntarily provide when you register, express interest in our products, participate in activities, or contact us. This may include:
- Names
- Phone numbers
- Email addresses
We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment, such as your payment instrument number and security code. All payment data is handled and stored by Stripe. See their privacy notice at stripe.com/privacy.
Social Media Login Data. If you register using a social media account (Facebook, X, etc.), we will collect certain profile information from that provider, as described in Section 7.
Information automatically collected
When you visit our Services, we automatically collect certain technical information. This includes:
- Log and Usage Data — IP address, browser type, pages and files viewed, date/time stamps, features used, and error reports
- Device Data — device type, operating system, browser, hardware model, ISP or mobile carrier
- Location Data — approximate or precise location via IP address or GPS. You may opt out by disabling Location settings on your device.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
2. How Do We Process Your Information?
We process your personal information to:
- Facilitate account creation and authentication — so you can create and log in to your account
- Deliver services — to provide you with the requested service
- Evaluate and improve our Services — to identify usage trends, assess marketing effectiveness, and improve your experience
3. What Legal Bases Do We Rely On?
We only process your personal information when we have a valid legal reason to do so. If you are located in Canada, we may rely on your express or implied consent, which you may withdraw at any time. In some exceptional cases we may process your information without consent, including for fraud detection, legal requirements, business transactions, or publicly available information as specified by regulation.
4. When and With Whom Do We Share Your Personal Information?
Vendors and Service Providers. We may share your data with third-party vendors who perform services on our behalf, including Data Analytics Services.
Business Transfers. We may share your information in connection with a merger, sale of company assets, financing, or acquisition.
Business Partners. We may share your information with partners to offer you certain products, services, or promotions.
5. Do We Use Cookies and Other Tracking Technologies?
We may use cookies and similar tracking technologies to gather information when you interact with our Services. We also permit third parties to use tracking technologies for analytics and advertising.
We use Google Analytics to track and analyze use of the Services. To opt out, visit tools.google.com/dlpage/gaoptout.
6. Do We Offer Artificial Intelligence-Based Products?
Yes. We offer products, features, and tools powered by artificial intelligence and machine learning, including AI automation and AI bots. All personal information processed using our AI Products is handled in line with this Privacy Notice.
7. How Do We Handle Your Social Logins?
If you register or log in using a social media account, we will receive certain profile information from your social media provider — typically your name, email address, friends list, and profile picture. We will only use this information for the purposes described in this Privacy Notice. We are not responsible for other uses by your social media provider.
8. How Long Do We Keep Your Information?
We keep your personal information only as long as necessary for the purposes set out in this notice:
- Category A (Identifiers) — As long as the user has an account with us
- Category G (Geolocation) — As long as the user has an account with us
- Category H (Audio/Electronic/Sensory) — As long as the user has an account with us
When we no longer need your information, we will delete or anonymize it.
9. How Do We Keep Your Information Safe?
We have implemented appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the Internet can be guaranteed 100% secure. Transmission of personal information to and from our Services is at your own risk. Please only access the Services within a secure environment.
10. Do We Collect Information From Minors?
We do not knowingly collect data from or market to children under 18. By using the Services, you represent that you are at least 18 years old. If we learn we have collected data from a minor, we will deactivate the account and delete the data. To report such data, contact us at support@patientq.io.
11. What Are Your Privacy Rights?
Depending on your location, your rights may include:
- Right to request access to and obtain a copy of your personal information
- Right to request rectification or erasure
- Right to restrict the processing of your personal information
- Right to data portability
- Right not to be subject to solely automated decision-making
- Right to withdraw consent at any time
To exercise your rights or terminate your account, contact us at support@patientq.io. We will deactivate or delete your account upon request, though we may retain some information to prevent fraud or comply with legal requirements.
12. Controls for Do-Not-Track Features
We do not currently respond to Do-Not-Track (DNT) browser signals, as no uniform technology standard has been finalized. California law requires us to disclose this practice. If a standard is adopted in the future, we will update this notice.
13. Do United States Residents Have Specific Privacy Rights?
Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia may have specific rights regarding their personal information.
Categories of personal information collected in the past 12 months:
CategoryExamplesCollectedA. IdentifiersName, IP address, email address, account nameYesB. CA Customer RecordsName, contact, employment, financial infoNoC. Protected ClassificationsGender, age, race, ethnicity, marital statusNoD. Commercial InformationTransaction info, purchase historyNoE. Biometric InformationFingerprints and voiceprintsNoF. Internet/Network ActivityBrowsing history, online behaviorNoG. Geolocation DataDevice locationYesH. Audio/Electronic/SensoryImages, audio, video, call recordingsYesI. Professional/EmploymentJob title, work historyNoJ. Education InformationStudent records and directory informationNoK. InferencesProfiles about individual preferencesNoL. Sensitive Personal InformationN/ANo
Your rights include:
- Right to know whether we are processing your personal data
- Right to access, correct, or delete your personal data
- Right to obtain a copy of personal data you previously shared
- Right to non-discrimination for exercising your rights
- Right to opt out of targeted advertising, sale of personal data, or profiling
To exercise your rights, submit a data subject access request or email support@patientq.io. If we decline your request, you may appeal via email. If your appeal is denied, you may submit a complaint to your state attorney general.
14. Do We Make Updates to This Notice?
Yes. We may update this Privacy Notice from time to time. The updated version will be indicated by a revised date at the top. We encourage you to review this notice frequently.
15. How Can You Contact Us About This Notice?
PatientQ IncEmail: support@patientq.ioWebsite: patientq.io
16. How Can You Review, Update, or Delete Your Data?
To request access to, correction of, or deletion of your personal information, please submit a data subject access request or contact us at support@patientq.io. These rights may be limited in some circumstances by applicable law.
